Transwa Privacy Statement
Last Updated: March 05, 2020
This Privacy Statement explains how Transwa, part of the WA State
Government’s Public Transport Authority ("us", "we" or "PTA"), collects,
uses and discloses your personal information.
This Privacy Statement may change periodically, so please check back from
time to time. For your information, the date of the last update to this
Privacy Statement is stated at the top of this statement.
The personal information we collect and how it is collected
When you access this website, our internet service provider makes a record
of your visit and logs the following information for statistical purposes:
- Your server address;
Your top level domain name (for example .com, .gov, .au, .uk,
- The date and time of your visit to the site;
- The pages you accessed and documents downloaded;
- The previous site you visited; and
- The type of web browser you are using.
This information about your use is only analysed on a bulk basis for broad
demographic content. Individual use is not analysed.
In certain areas of the Transwa website, we may ask you to provide your
name, gender, date of birth, contact details and proof of concession
eligibility by registering for the website or participating in
If you use the Transwa website to complete an online application form or
booking we will collect any personal information you provide on that form
which may include your name, date of birth, gender, marital status,
address, email and telephone number. We will only collect the information
contained in that application form if you submit the form to us. If you
log out of the website or cancel the application prior to submitting the
form, the information you had entered will be automatically deleted.
Depending on the application made we may also collect credit card or debit
account details in order to provide you with our goods or services.
If you use the PTA's online feedback form then we will collect your name,
email address and SmartRider number.
We will record your e-mail address if you send us a message.
If you have purchased a SmartRider we will collect information relating to
your use of public transport and travel concession details.
If you have purchased a SmartCommuter card we will collect information
relating to your use of public transport and travel concession
If you use the Transperth mobile application we will collect information
as to your activity, location, telephone number and IP address.
How we use your personal information
We may use your personal information to administer our services to you,
manage our relationship with you, improve our services and send you
newsletters or other PTA related commuter information.
We will not use or disclose personal information, including information
collected using cookies, other than for a purpose made known to you, a
purpose you would reasonably expect, a purpose required, authorised or
permitted by or under any law, or a purpose otherwise authorised by
Sharing of your personal information
We may provide personal information to third parties including contractors
who provide certain services related to the services of the PTA. These
services include but are not limited to information technology support,
electronic funds transfer services, credit card account processing and
related services, call centre support and production of cards.
We may also share personal information with related PTA services including
ookies are small files that store information on your computer, TV, mobile
phone or other device. They enable Transwa to recognise you across
different websites, services, devices and/or browsing sessions. You can
disable Cookies through your internet browser but our website may not work
as intended for you if you do so. The cookie assigns you an ID which
allows us to recognise you when you return to the website. We use
"cookies" to deliver content specific to your interests so users do not
have to register each time they use the website.
Transwa uses Facebook's Pixel. Facebook Pixel is a code that you placed on
our website. It collects data that helps us track conversions from
Facebook ads, optimise ads, build targeted audiences for future ads, and
remarket to people who have already taken some kind of action on our
website. By engaging with us via Facebook, you acknowledge and agree that
you also comply with terms and conditions of use of Facebook.
Disclosure of Personal Information outside Australia
We may disclose personal information, such as email addresses and
subscription preferences, outside of Australia to third party suppliers
located in the United States.
When you provide your personal information to us, you consent to the
disclosure of your information outside of Australia and acknowledge that
we are not required to ensure that overseas recipients handle that
personal information in compliance with this Privacy Statement. We will,
however, take reasonable steps to ensure that any overseas recipient will
deal with such personal information in a way that is consistent with this
Our website may contain links to websites operated by third parties. Those
links are provided for convenience and may not remain current or be
maintained. Unless expressly stated otherwise, we are not responsible for
the privacy practices of, or any content on, those linked websites, and
have no control over or rights in those linked websites.
Personal information is securely stored by us and by third parties on our
behalf. Fire walls and virus protection software are in place to protect
our systems and data.
All personal information that is no longer required to be retained is
destroyed or de-identified.
If you have an enquiry or complaint in relation to this Privacy Statement
please contact firstname.lastname@example.org
Your use of the Transwa website or applications constitutes your agreement
No unlawful or prohibited use
You may not use the Transwa website or applications for any purpose that
is unlawful or prohibited by these terms, in any manner which could
damage, disable, overburden, or impair, or interfere with any other
party's use and enjoyment of, the Transwa website or applications. You may
not obtain or attempt to obtain any materials or information through any
means not intentionally made available or provided for through the Transwa
website or applications.
Use of communication services
The Transwa website or applications may contain bulletin board services,
chat areas, news groups, forums, communities, personal web pages,
calendars, and/or other message or communication facilities designed to
enable you to communicate with the public at large or with a group
("Communication Services"), you agree to use the Communication Services
only to post, send and receive messages and material that are proper and
related to the particular Communication Service. By way of example, and
not as a limitation, you agree that when using a Communication Service,
you will not:
Defame, abuse, harass, stalk, threaten or otherwise violate the legal
rights (such as rights of privacy and publicity) of others.
Publish, Post, upload, distribute or disseminate any inappropriate,
profane, defamatory, infringing, obscene, indecent or unlawful topic,
name, material or information.
Upload files that contain software or other material protected by
intellectual property laws (or by rights of privacy or publicity) unless
you own or control the rights thereto or have received all necessary
Upload files that contain viruses, corrupted files, or any other similar
software or programs that may damage the operation of another's
Advertise or offer to sell or buy any goods or services for any business
purpose, unless such Communication Services specifically allows such
Conduct or forward surveys, contests, pyramid schemes or chain
Download any file posted by another user of a Communication Service that
you know, or reasonably should know, cannot be legally distributed in such
Falsify or delete any author attributions, legal or other proper notices
or proprietary designations or labels of the origin or source of software
or other material contained in a file that is uploaded.
Restrict or inhibit any other user from using and enjoying the
Violate any code of conduct or other guidelines which may be applicable
for any particular Communication Service.
Harvest or otherwise collect information about others, including e-mail
addresses, without their consent.
Violate any applicable laws or regulations.
Transwa has no obligation to monitor the Communication Services. However
Transwa reserves the right to review materials posted to a Communication
Service and to remove any materials in its sole discretion. Transwa
reserves the right to terminate your access to any or all of the
Communication Services at any time without notice for any reason
Transwa reserves with right at all times to disclose any information as
necessary to satisfy any applicable law, regulation, legal process or
government request, or to edit, refuse to post or to remove any
information or materials, in whole or in part, in Transwa's sole
Materials uploaded to a Communication Service may be subject to posted
limitations on usage, reproduction and/or dissemination. You are
responsible for adhering to such limitations if you download the
Materials provided to Transwa
Transwa does not claim ownership of the materials you provide to Transwa
(including feedback and suggestions) or post, upload, input or submit to
Transwa's website, applications or its associated services
("Submissions"). However, by posting, uploading, inputting, providing or
submitting your Submissions you are granting Transwa, its contractors,
subcontractors and agents permission to use your Submission in connection
with the operation of their Internet businesses including, without
limitation, the rights to: copy, distribute, transmit, publicly display,
publicly perform, reproduce, edit, translate or reformat your Submission;
and to publish your name in connection with your submission.
No compensation will be paid with respect to the use of your Submission.
Transwa is under no obligation to post or use any Submission you may
provide and may remove any Submission at any time in its sole
By posting, uploading, inputting, providing or submitting your Submission
you warrant and represent that you own or otherwise control all of the
rights to your Submission as described in this section including, without
limitation, all the rights necessary for you to provide, post, upload,
input or submit the Submissions.
Transwa reserves the right, in its sole discretion, to terminate your
access to the Transwa website or its applications at any time, without
To the extent permitted by law, neither Transwa, PTA nor the State of
Western Australia shall be liable to any person or entity for any loss or
damage which may arise from the use of any content on the Transwa website
or its applications.
Social Media Public Policy (House Rules)
Transwa recognises social media channels as convenient for both passengers
and non-passengers to obtain news, promotions, and other information
directly relevant to transport in WA.
Official Public House Rules have been developed for all members of the
public who comment on, or interact with, any of the Transwa online
properties. They are outlined here to ensure high quality participation,
in a manner that does not infringe the rights of, or restrict the use and
enjoyment of the channel, by any other person.
While Transwa supports open-dialogue, when interacting with our online
media, you agree to:
Participate with the intention of adding value to, or benefitting the
experience of, using public transport. If it helps you and other users
of Transwa to navigate the service; if it helps our employees or
partners do their jobs and solve problems; if it contributes directly or
indirectly to improving Transwa's services; if it builds a sense of
community, then it is adding value
- Aim to be fair, truthful and accurate
- Take issue with the opinion, not the person
- Be respective of other people's reputations
Be gentle when pointing out someone else's error or
- Don't spam others - it makes it hard to have a real conversation
Remember that social updates from Transwa re written by Transwa staff
Things to avoid
Don't use language containing expletives or hate speech
Avoid writing anything racist, discriminatory, offensive, abusive,
threatening, harassing, false, misleading, defamatory, or unlawful
- Don't use copyrighted material without the owner's permission
Don't use Transwa online properties for self-promotion or commercial
Transwa has the right to remove any post seen as breaking House Rules, as
well as the right to report or block any user from which we receive a
pattern of rule-breaking activity.
All Transwa online properties are actively monitored during normal
business hours (see individual account properties for details). However,
we do not have the capacity to monitor our accounts 24 hours per day, nor
respond to each individual user. We will join the conversation where
reasonable, when capacity allows.
Our team reads all direct messages and public online commentary, and any
recurring themes or helpful feedback are passed to the relevant people
If journey-specific or live service information is required, users are
instructed to visit the Transwa website at www.transwa.wa.gov.au.
For urgent enquiries call Transwa on 1300 662 205.
If you follow us on an online platform we will not automatically follow
you back. However, being followed by Transwa does not imply endorsement of
All content produced by Transwa on online properties, is protected by
copyright. However, you are encouraged to share our content provided that
you credit us as the source (by including our official social media handle
for the platform you are sharing on, see individual channels for details)
and do not change the sense or misrepresent us.
For a formal response
Transwa social media channels are informal. If you'd like a formal
response from us, please complete the feedback form on our website.