How do I book a concession ticket?
To book a concession fare, you must be able to provide proof of eligibility in the form of a valid concession identification card. These cards must be carried and presented on request.
Services Australia Pensioner Concession, DVA Pensioner Concession and DVA Gold Card cardholders, who are Western Australian residents, and register their card with us, are entitled to concession fares and limited free travel on Transwa services. Bookings for travel for Registered Pensioner and Concession SmartRider cardholders, including Students and Seniors, or for accompanied children can be made online.
Please note, that passengers travelling with a wheelchair, mobility aid, or bicycle are required to contact Transwa to confirm your booking and ensure your travel needs can be met.
All other concession fares can be booked via phone or in-person through one of our Booking Centres or Accredited Agents.
If you are unsure if you are entitled to a concession ticket, please feel free to contact us.
Transwa terms and conditions of travel apply.
Concession Card Holders
Free Travel Entitlement
If you are a Western Australian Pensioner, Department of Veteran Affairs (DVA) Pensioner or DVA Gold Card cardholder, you can register with Transwa to receive free travel entitlements on Transwa services. For more information and to register go to the Pensioner Free Travel page.
Pensioner Concessions - Services Australia (SA)
All Australian residents holding a valid Pensioner Concession card (physical card or Centrelink Digital Wallet) or Seniors SmartRider are entitled to 50% off the regular fare.
Senior Concessions
All Australian residents holding a valid State issued Senior Concession card or Seniors SmartRider are entitled to 50% off the regular fare.
Booking for holders of a Senior SmartRider can be made online. For other Senior cardholders, please contact us directly.
Commonwealth Seniors Health Cards do not qualify for concession.
Veterans (DVA)
If you hold a Veteran SmartRider, Department of Veterans' Affairs (DVA) Pensioner Concession Card or a Western Australian Gold Card, you are entitled to 50% off the regular fare.
Registered DVA Pensioner Concession or DVA Gold Card cardholders and holders of a Veteran SmartRider can book travel online.
Other Concessions
If you are a Western Australian resident and holder of the following cards, you are entitled to 50% off the regular fare:
Students and children
Students
If you are aged 16 years or over and are a full-time student in Western Australia, you are entitled to 50% off the regular fare, through the presentation of a valid Student or Tertiary SmartRider. Bookings are accepted online, by phone or in-person at a Booking Centre or Accredited Agent.
Children
Children aged 5 to 15 years old (inclusive) are entitled to a 50% off the regular fare.
Children aged 4 years and younger can travel on all our services free of charge if they do not occupy a seat.
If you are 16 years or older, you can travel with up to two children under 5 years old. Please note that only one child can travel on the lap of their accompanying adult and the second underage child must occupy a seat with a children's concession ticket.
Unaccompanied Children
Some booking and travel restrictions apply to children without an accompanying adult.
Children aged 10 to 15 years may travel without an accompanying adult, provided that a parent or guardian has completed and submitted either a Whole of Year Travel Authorisation Form or Single Journey Travel Authorisation Form. Arrangements must be made to place the child on the service and collect them at the destination. Please see our 'Advice for Adults' factsheet for assistance.
Bookings for unaccompanied children cannot be made online, the authorising parent or guardian should contact us by phone to make a booking.
Persons with Disabilities
Companion Card
If you hold a Companion Card issued by the National Disability Services WA, you are entitled to have a carer travel for free, providing they travel with you.
This fare cannot be purchased online - please contact us directly to make a booking.
Vision-Impaired
If you are vision-impaired and hold a Western Australian or Interstate Vision Impairment Travel Pass, you are entitled to free travel on all Transwa services for both yourself and guide or assistance dog.
Vision Impairment bookings cannot be made online, to make a booking please contact us directly.
Assistance Dogs
Assistance Dogs with valid identification issued by a training organisation prescribed under the Dog Regulations 2013 are welcome aboard all of our services:
Alternatively if your dog is approved by the Department of Local Government, Sport and Cultural Industries you are also able to travel on any Transwa service.
Assistance Dogs must wear a suitably marked dog coat or harness at all times and you must carry a valid photo ID card of your dog issued by Department of Local Government, Sport and Cultural Industries or by a prescribed training organisation.
Bookings with an Assistance Dog cannot be made online, to make a booking please contact us directly.
International Travellers
If you hold a valid Youth Hostel Association Card, you are entitled to a 10% discount on all of our services.
Youth Hostel cards must be presented on request when booking and while travelling.
To take advantage of the discount, please contact us directly.