Transwa - Internal
A A

Transwa SmartCommuter card

Available for Australind, AvonLink and MerredinLink* services

The Transwa SmartCommuter Card is a membership card which makes frequent travel on AvonLink and Australind services a more affordable and convenient customer experience.

* Travel is also available on the MerredinLink service between Midland and Northam.

Transwa SmartCommuter cardholders qualify for a significant discount off the standard adult fare for the following Transwa services:

  • Australind train services between Bunbury and Perth City
  • AvonLink and MerredinLink train services, including those for special events, between Midland, Toodyay and Northam only.

For Transperth SmartRider enquiries, visit transperth.wa.gov.au

 Transwa SmartCommuter Application Form

Transwa SmartCommuter Application Form

 Benefits

Benefits

 

The benefits of travelling using a SmartCommuter card - save 35%

There are many benefits of using the Transwa SmartCommuter Card:

 

Saves you money

  • Receive a 35% discount* off the standard adult fare for tickets purchased for travel on all Australind, AvonLink and MerredinLink (between Midland, Toodyay and Northam) services.

 

It’s convenient

  • You can book your discounted tickets at all Transwa Booking Centres, and all accredited ticketing agents, online or over the phone
  • You can purchase your discounted tickets on board the Australind, AvonLink and MerredinLink services using your card (Transwa recommends booking in advance for the Australind service to ensure availability).
  • Passengers have the additional option of booking discounted tickets online. 
  • To make the most of these benefits, use your Transwa SmartCommuter card today and present it for every qualifying ticket you purchase.
* Discounts are subject to change without notice.

 

Fares

A Transwa SmartCommuter cardholder can purchase tickets and receive a 35% discount off the standard adult fare upon presentation of their card. The Transwa SmartCommuter Card is not applicable for use with any other fare type.

The discount applies to Australind, AvonLink and MerredinLink (between East Perth Northam) services only. It cannot be applied to Road Coach or Prospector services. It also does not apply for tickets purchased for travel where the travel is used as part of another journey (i.e. between Perth City and Busselton). Transwa SmartCommuter Card fares are available here

 

Helpful Links:

Transwa Booking Centres

Transwa accredited ticketing agents

SmartCommuter Terms and Conditions

 How to Apply

How to apply

Just follow these simple steps: 

 1. Complete a Transwa SmartCommuter Card Application Form, available from either:

 
2. Submit a standard passport sized photograph
 
3. Pay the applicable fees.
 
The fee for a new card or yearly renewal is $60. The fee for a replacement of a lost or stolen card is $10.

 

How to lodge your application

When applying via post, email or online using your credit card, please include a daytime contact number on the application form (Online/Print). A Transwa staff member will call you upon receiving your application to take payment.

 

By post

You can apply by lodging your completed application form, including a passport sized photo and payment (cheque or money order made out to Transwa as we are unable to accept cash) by post to our Transwa reply paid postal address (no stamp required):

Transwa, PTA, Reply Paid 8125, Perth BC WA 6849

 

By email

You can apply by lodging your completed Transwa SmartCommuter Application Form via email to info@transwa.wa.gov.au. Please enter in the subject line of your email: “Transwa SmartCommuter Card Application”.

You will also be required to email a passport sized photograph along with your application form.

Please note: When using the email option the only payment method available is credit card payment via telephone. On receipt of your completed application form and photograph, a Transwa representative will telephone you for payment.

 

Online

An application can be completed online, click here for the online Transwa SmartCommuter Application Form. Complete all sections of the form and upload your passport sized photograph, and then click on the submit button to lodge your application.

Please note: When using the online option the only payment method available is credit card payment over the telephone. On receipt of your completed application form and photograph, a Transwa representative will telephone you for payment.

 

 

At a Transwa Booking Centre

You can apply in person at any of the Transwa Booking Centres listed below.

 

Transwa Booking Centre

Address

Armadale

Armadale Station, Commerce Avenue, Armadale

Bunbury

Bunbury Passenger Terminal, Picton Road, Wollaston

East Perth

East Perth Terminal, Summers Street (off Lord Street), East Perth

Midland

Midland Railway Station, Corner of Victoria and Helena Streets, Midland

Northam

Northam Railway Station, Peel Terrace, Northam

 

Transwa reserves the right to reject an application if an applicant:

  • Provides false or misleading information
  • Fails to provide all required information including a passport photo
  • Fails to pay all applicable fees
  • Is currently prevented from travel on Transwa as a result of a court ruling, or as a result of misconduct or unacceptable behaviour.

 

Photograph guidelines

  • Transwa SmartCommuter cards will contain a portrait photograph of the applicant and a standard passport sized photograph must be submitted with your application. Your photograph must be recent, no more than twelve (12) months old
  • Sized approximately 35-40mm wide and 45-50mm high
  • Show your head and shoulders so that the face measures between 32 - 36mm from the bottom of the chin to the crown (i.e. top of head without hair)
  • A good quality colour and gloss print
  • Plain, light-coloured background (e.g. cream, pale blue or white)
  • Appropriate brightness and contrast showing your skin tones naturally
  • Good lighting (no shadows across or behind the face)
  • Clear and sharply focused image
  • Photographs are not required for renewal or replacement card applications, however, Transwa may request you to renew your photograph every five (5) years, or where your current appearance does not match your original photograph

Unacceptable photographs may delay the processing of your application.

 

Receiving your card

Your personalised Transwa SmartCommuter card will be returned to you by mail to the address entered on your application form, or can be collected in person at the Transwa Booking Centre nominated on your application form.
Cards can be collected from any of the Transwa Booking Centres listed below:

  • Armadale (limited hours)
  • Bunbury
  • East Perth
  • Midland (limited hours)
  • Northam
  • Perth City Station (Transperth InfoCentre)

Photo identification will be required for collection of cards.

Please allow up to 14 days for card applications to be processed. For those collecting their cards, Transwa will advise you when your card is ready for collection at your nominated Transwa Booking Centre.

 

 Using your card

Using Your Card

How to use your card

The Transwa SmartCommuter card is used when purchasing a ticket for travel on any Australind, AvonLink or MerredinLink (between Midland, Toodyay and Northam) service. The card is used to obtain a 35% discount off the standard adult fare.

Simply present your card at any Transwa Booking Centre, Transwa accredited agent, or on-board the AvonLink and Australind services when booking and purchasing your tickets and you will automatically receive the discount.

When making your booking by telephone (1300 662 205) advise the operator and quote your card number and the discount will be applied to your booking.

When making your booking online, enter your card number and your date of birth (for verification purposes only) and the discount will automatically be applied to your booking.

When collecting your tickets at a Transwa Booking Centre or on-board your Transwa service, you will be required to present your card.

When travelling on a ticket purchased using your card, you will be required to present your card with your ticket. The Transwa SmartCommuter card cannot be used for travel without a ticket.

Please refer to the Terms and Conditions of Use for Transwa SmartCommuter.

Lost/stolen or damaged cards

It is your responsibility to protect your card from loss, theft or damage. Please follow the steps below if your card is lost, stolen or damaged:

You must report your lost, stolen or damaged card to Transwa immediately by calling 1300 662 205.

The lost/stolen or damaged card may be replaced with a new card upon application (fees apply).

For a replacement card you will need to complete and submit a new Transwa SmartCommuter Card Application Form ensuring you have read and signed the declaration in section four (4) on the form.

Payment of the applicable fee is required before any application can be processed.

A photograph is not required for replacement cards. Transwa may request you to renew your photograph every 5 years, or where your current appearance does not match your original photograph.

Where a card is damaged you will need to enclose the damaged card with your application form.

For full details of applying to replace your card, please refer to the How to Apply section of this website, or see the Transwa SmartCommuter User Guide.

Please allow up to fourteen (14) days for card applications to be fully processed.

Renewing your card

The Transwa SmartCommuter Card is issued per calendar year and is valid for the year of issue only. It expires at midnight on 31 December of the year shown on the card. The process for applying for a renewal card is the same as when applying for a new card, and the following mandatory documents required for application include:

  • A completed and signed Transwa SmartCommuter Application Form, ensuring you have entered your membership number in section two (2) of the application form;
  • Payment of all applicable fees;
  • A photograph is not required for either renewal or replacement cards. Transwa may request you to renew your photograph every five (5) years, or where your current appearance does not match your original photograph.

For full details of how to apply to renew and obtain your replacement card, refer to the section How to Apply section of this website.

Cancellations and refunds

You can cancel your Transwa SmartCommuter Card at any time by contacting Transwa on 1300 662 205.

The Transwa SmartCommuter Card is non-refundable and there will be no refund or part refund of the card fee after purchase.

The Transwa SmartCommuter Card cannot be transferred to another person.

 FAQs

FAQs

How do I use the card?

To receive the discount, present your card at any Transwa Booking Centre, accredited ticketing agent, or on board the Australind, AvonLink or MerredinLink service when booking and/or purchasing your ticket.

Alternatively, when booking by phone, quote your Transwa SmartCommuter card membership number (or enter if booking online) along with your date of birth (for verification purposes only) and the discount will be applied to your booking.

You are required to present your valid Transwa SmartCommuter card when collecting your tickets and at the time of boarding..

Refer to the Transwa SmartCommuter Card User Guide for conditions of use and more information. 

How do I renew my card?

Cards can be renewed from 1 November each year for the following year by submitting a completed Transwa SmartCommuter Card Application Form and paying the applicable fee.

Transwa may request you to renew your photograph every five (5) years, or in the instance where your current appearance does not match your original photograph. Refer to the Transwa SmartCommuter Card User Guide for more information.

What should I do if my card is lost or stolen?

You must report your lost or stolen card immediately by phoning 1300 662 205. Transwa SmartCommuter cards can be replaced upon application (fees apply) by submission of a Transwa SmartCommuter Card Application Form ensuring you have read and signed the declaration in section 4 of the form. Please allow up to 14 days for your Transwa SmartCommter card application to be completed. Refer to the Transwa SmartCommuter User Guide for more information

What should I do if my card is damaged?

You must report your damaged card immediately by phoning 1300 662 205. Cards can be replaced with a new card upon application (fees apply) by submission of the damaged card and a new Transwa SmartCommuter Card Application Form ensuring you have read and signed the declaration in section 4 of the form. Please allow up to 14 days for your TSCC application to be completed. Refer to the Transwa SmartCommuter User Guide for more information.

How do I obtain a Transwa SmartCommuter Card (TSCC)?

Submit a Transwa SmartCommuter Card Application Form, a standard passport sized photograph and the applicable fee at either a Transwa Booking Centre, via email or by post. Please allow up to 14 days for your TSCC application to be completed. Refer to the Transwa SmartCommuter User Guide for more information.

What are the benefits of using a TSCC?

Transwa SmartCommuter members receive a 35% discount on tickets for eligible services and bookings are available through a range of booking facilities (Contact Centre, Transwa Booking Centres, accredited ticketing agents and online).

Are there any costs for the card?

The annual cost of the TSCC is $60 and this fee covers the cost of the card to be issued as well as a fee to establish the frequent traveller entitlement.

Can I use the card for tickets on all Transwa services?

The Transwa SmartCommuter card entitles the holder to a discount off the standard adult fare for travel on all standard Australind, AvonLink and MerredinLink* services. The discount also applies to special event AvonLink services. The discount does not apply to road coach or Prospector services, or the MerredinLink between Northam and Merredin.

Where a ticket is purchased for travel on the Australind, AvonLink or MerredinLink service in conjunction with another Transwa service, the Transwa SmartCommuter card discount will only be available for the portion of the journey taking place on the Australind, AvonLink or MerredinLink service.

Will I be able to pre-book and pre-pay?

Transwa encourages pre-booking and pre-payment of your SmartCommuter travel in order to secure availability. Bookings can be made online, by phone, at a Transwa Booking Centre or accredited ticketing agent.

How long is the card valid for?

Cards are valid for one calendar year and expire at midnight on 31 December of the year of validity shown on the card.

How can I find out about any changes to the Transwa SmartCommuter terms and conditions or fees?

Changes to the terms and conditions and applicable rates or fees may occur without notice. Information regarding changes to Transwa SmartCommuter terms and conditions and/or fees are available here

What should I do if I have a complaint?

Transwa values your feedback and seeks to improve our services to you. Please forward your feedback to us via email or to the PTA Commentline, 13 16 08.

 SmartCommuter Form
Loading...
Loading...
Please wait...
Please wait...
Loading...
Terms and Conditions