How do I use the card?
To receive the discount, present your card at any Transwa Booking Centre, accredited ticketing agent, or on board the Australind, AvonLink or MerredinLink service when booking and/or purchasing your ticket.
Alternatively, when booking by phone, quote your Transwa SmartCommuter card membership number (or enter if booking online) along with your date of birth (for verification purposes only) and the discount will be applied to your booking.
You are required to present your valid Transwa SmartCommuter card when collecting your tickets and at the time of boarding..
Refer to the Transwa SmartCommuter Card User Guide for conditions of use and more information.
How do I renew my card?
Cards can be renewed from 1 November each year for the following year by submitting a completed Transwa SmartCommuter Card Application Form and paying the applicable fee.
Transwa may request you to renew your photograph every five (5) years, or in the instance where your current appearance does not match your original photograph. Refer to the Transwa SmartCommuter Card User Guide for more information.
What should I do if my card is lost or stolen?
You must report your lost or stolen card immediately by phoning 1300 662 205. Transwa SmartCommuter cards can be replaced upon application (fees apply) by submission of a Transwa SmartCommuter Card Application Form ensuring you have read and signed the declaration in section 4 of the form. Please allow up to 14 days for your Transwa SmartCommter card application to be completed. Refer to the Transwa SmartCommuter User Guide for more information
What should I do if my card is damaged?
You must report your damaged card immediately by phoning 1300 662 205. Cards can be replaced with a new card upon application (fees apply) by submission of the damaged card and a new Transwa SmartCommuter Card Application Form ensuring you have read and signed the declaration in section 4 of the form. Please allow up to 14 days for your TSCC application to be completed. Refer to the Transwa SmartCommuter User Guide for more information.
How do I obtain a Transwa SmartCommuter Card (TSCC)?
Submit a Transwa SmartCommuter Card Application Form, a standard passport sized photograph and the applicable fee at either a Transwa Booking Centre, via email or by post. Please allow up to 14 days for your TSCC application to be completed. Refer to the Transwa SmartCommuter User Guide for more information.
What are the benefits of using a TSCC?
Transwa SmartCommuter members receive a 35% discount on tickets for eligible services and bookings are available through a range of booking facilities (Contact Centre, Transwa Booking Centres, accredited ticketing agents and online).
Are there any costs for the card?
The cost of the TSCC is $60 irrespective of date of purchase and no pro-rata fee is available. This fee covers the cost of the card to be issued as well as a fee to establish the frequent traveller entitlement.
Can I use the card for tickets on all Transwa services?
The Transwa SmartCommuter card entitles the holder to a discount off the standard adult fare for travel on all standard Australind, AvonLink and MerredinLink (between East Perth/Midland and Northam) services. The discount also applies to special event AvonLink services. The discount does not apply to road coach or Prospector services, or the MerredinLink between Northam and Merredin.
Where a ticket is purchased for travel on the Australind, AvonLink or MerredinLink service in conjunction with another Transwa service, the Transwa SmartCommuter card discount will only be available for the portion of the journey taking place on the Australind, AvonLink or MerredinLink service.
Will I be able to pre-book and pre-pay?
Transwa encourages pre-booking and pre-payment of your SmartCommuter travel in order to secure availability. Bookings can be made online, by phone, at a Transwa Booking Centre or accredited ticketing agent.
How long is the card valid for?
Cards are valid for one calendar year and expire at midnight on 31 December of the year of validity shown on the card.
How can I find out about any changes to the Transwa SmartCommuter terms and conditions or fees?
Changes to the terms and conditions and applicable rates or fees may occur without notice. Information regarding changes to Transwa SmartCommuter terms and conditions and/or fees are available here.
What should I do if I have a complaint?
Transwa values your feedback and seeks to improve our services to you. Please forward your feedback to us via email or to the PTA Commentline, 13 16 08.